MedicTag frequently asked questions

1	What are the system requirements?
• • • •	IBM Compatible PC or Notebook Windows XP * USB 1.0/1.1/2.0 Microsoft® Word Please ensure that you have installed the latest updates for your system. * Windows XP is recommended and will automatically recognize the device. Windows 98SE users may need to download and install the free drivers from our support page. If you do not have MS WORD a FREE open source Office Suite is available from OpenOffice.org at http://www.openoffice.org/

2	What information can I put on MedicTag?
•	MedicTag comes with a template form installed, View Demo, simply fill in as much or as little information as you need.

3	Can I save a backup copy of my emergency information?
•	Yes, when you have filled in the form we recommend that you save a back up copy to you computer.

4	Can I update or change my information later?
•	You can update your information whenever you choose.

5	What happens if I accidentally erase my information or the template?
•	The software is available on the support page, simply download the software, unzip and copy onto the device and fill in your information. We also recommend that you save a copy of the form to your hard drive, you can then restore it to your MedicTag if necessary (Item 3 above).

6	What emergency services can use the MedicTag device?
•	Any emergency service with access to a PC or laptop can use them. Many ambulance, rescue and police vehicles have laptop computers on board and more are being equipped with them everyday.

7	What is the switch used for?
•	The switch can be used to make the unit "read only", protecting your information from accidental changes. Make sure the switch is to the LEFT when adding or updating your information.

8	Can my doctor use them?
•	Yes most doctors offices have PC compatible computers with USB ports. Your doctor can even update your medical information for you. You can also copy and print out your information to take with you when seeing a new physician.

9	Can I put a "Do Not Resuscitate" order on my MedicTag?
•	Because different states have different requirements, we do not include DNR orders or Advance Directive (Living Will) forms as part of the MedicTag software. If you have an Advanced Directive form or a DNR order signed by your doctor you may list it in the yellow highlighted area at the beginning of the information form or in the "Additional Information" area at the end of the form. Also indicate the location of the actual order form and the name and contact information of the physician that signed it. You can also scan a copy and save it to your MedicTag. Please contact your primary care physician, local hospital or health department for information about DNR orders and Advanced Directive forms.

10	What if the program doesn't start automatically?
•	Click on "My Computer" then click on the MedicTag icon then click on "Autorun". For a step by step guide click here. You can also get the text version here if you want to print out the instructions.